Here at Waldon – we offer the service of REMOTE ASSISTANCE.
As long as you have a working broadband internet connection and have a problem – We can help you!!
Click on the link below. Once you request assistance it will transfer you to our own secure server – where you will download and run a very small program, and will then notify us of your assistance request. Once we respond to the request, we will ask to take over your computer to fix your problem. At any stage you can take over/stop the remote control. All requests can only be used once and have a time limit for security. Please notify us first by either email or phone to organise a suitable time to work on your computer.
Click HERE to request assistance – Please call first and notify us of your request! – 0428371090
Safe and Secure
- You are re-directed to our own secure server,
- Uses SSL format – Same as banks/shopping sites,
- You get to see everything while we are working on your computer,
- The technician will also be talking to you over the phone,
- At any time you can take control/stop the assistance,
- All requests have a limited time before they expire,
- All requests can only be used once,
- We CANNOT start the assistance without your personal request.
If you feel uncomfortable with the idea of using the internet for assistance – we would be more than happy to organise an On-Site visit.